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Monitronics Alarms was founded in 1994 and has its headquarters in Dallas, Texas. It claims to service over 700,000 commercial and residential clients.
Monitronics Alarm Monitoring serves all 50 states in the U.S. It also serves Puerto Rico. As far as Canada is concerned, it covers Vancouver, British Columbia and Ontario.
Monitronics Home Security does not give pricing information on its webpage, nor does it have a helpful web chat line, which sends out alarm bells right away. In fact, even if you call, you can't get a price. It would seem that Monitronics Alarms is into high-pressure sales tactics. When you call, the first thing they do is to ask you your first and last name, phone number and address.
There are a number of concerns with Monitronics Security Systems. As far as the consumers are concerned, there have been reports about Monitronics Home Security increasing the monitoring costs during the course of the contract. One lady had her house burn down only to have Monitronics Alarms call her the next day to tell her her garage door is open. Another customer had 7 out of 10 break-ins fail to set off an alarm. There are alarm bells all over the place.