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Bay Security Systems was founded in 1946 by the Westphal family. They serve over 100,000 accounts, both residential and commercial, still a family business, they claim to be the biggest independent home security company in the United States.
Bay Alarms only serves California They are liced in the state and members of the California Alarm Association.
Bay's monitoring station is a UL (Underwriters Laboratories) Certified Station located in California. Communication options with the monitoring station include:
Bay Alarm Monitoring has a number of services they offer, including:
What it includes:
Bay's service representatives make large claims, including:
Bay Alarms are active in the support of their community, as they list dozens of community outreach organizations, law enforcement agencies and school, sports and educational organizations they have helped. It could be surmised, however, that such support could be just a public relations tactic. Whether or not Bay Home Security is equally interested in the satisfaction of their customers seems to be a matter of debate.
Bay Alarm Company, despite its activity in the community, has many positive and negative reviews. There are reported problems of false alarms, charging for repairs when they are not supposed to and making it difficult to cancel their service (it must be done in writing). There was another report that said that sometimes they say the installation is free, and it costs $80.00 per half hour. On the other side of the coin, other people think Bay Alarms is wonderful. It is a mixed bag.