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Vector Security Alarms has locations in Ohio, Pennsylvania, New Jersey, New Jersey Maryland, Delaware, Virginia, California, Florida and North Carolina.
Home security installs are performed by Vector Security offices, and Vector's authorized dealer network.
Vector operates their own monitoring center, (as opposed to many companies that outsource to alarm.com or other 3rd party monitoring company). As with most systems when your alarm is triggered it will contact the monitoring center, who in turn will contact the homeowner, or designated contact. If the alarm is deemed real (not a false alarm), the police department will then be contacted. Alarm signals are sent either by traditional land line, or at a slightly higher price by Cellular / GSM.
Call for rates and don't be afraid to negotiate. The rates below are the best we were able to obtain by calling multiple locations.
You can buy the system outright for $715 or you can lease it for free ("no catch")
Vector Security Systems has had an interesting relationship with the Better Business Bureau. Currently they are not registered with the BBB, and hold a grade of "F" for the past experiences.
When they were a BBB company, eleven locations across the board do extremely well, all in the A- to A+ range. 2 locations, however, fare poorly as far as the reputation of their home security is concerned. Springfield, VA gets a C- for a delayed resolution to a problem, while Mt. Laurel, NJ receives an F for failure to respond at all. It is a definite love-hate pattern.
The same pattern is reflected in the customer service reviews. Some people dislike Vector Security Alarm Monitoring, some people like it and recommend others to, for example, read contracts before they sign them.
Benjamin Franklin founded a fire insurance firm in 1752 called The Philadelphia Contributionship, of which Vector Security Systems is subsidiary. The president and CEO of Vector Security Alarm Monitoring is Pamela Petrow. The corporate head office is in Pittsburgh, Pennsylvania.